These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully on a periodic basis.
Theme Licensing & Usage
Our WordPress theme is licensed under the GNU general public license. For more information on this license, please visit their website.
Image files license
Some of the images that are part of a specific showcase of a theme are licensed images. On the product pages you can find more information about which license applies to which image.
Content (text/article) license
The texts and articles (content) provided through this theme is copyrighted and may only be used in conjunction with our theme and license on your website. Restrictions on using that text or article may apply. For example some texts/articles require attribution. Using the content/article/texts outside the conditions just mentioned is not allowed, unless our our explicit written consent.
Customers receive a 1 year period of free available updates to purchased items. We will inform customers about these updates through a notification in the site that uses the theme once you enter a valid license key.
We're committed to make our products compatible with the latest version of WordPress. The minimal requirement for our themes is the same as WordPress, which is currently PHP 5.2 and MySQL 5.0 (requirements).
We test our theme in all of the latest versions of Chrome, Firefox, Safari, Internet Explorer (IE) and Opera. We do not support IE6 and there are known compatibility issues with very old browsers like IE7, due to the lack of CSS3 support. This may cause some minor design issues regarding opacity, round corners and gradients (button styling).
Paid products are made available as soon as you have succesfully made a payment through one of our payment gateways. If you encounter any issue with your payment, then please send us an email at email@example.com and will get into contact with you to see what's the most appropriate solution for the issue at hand. In some cases it could be that the delivery of digital products is a manual process (this is true for a limited number of photopacks). For those cases we will send the items as soon as we can (in most cases within 24 hours). In the majority of the cases the delivery is done through an automated process.
Access to the downloads of the files that are linked to the purchase/license is limited to a max number of downloads, and by time. In all cases the access to the files will be removed once the license expires. Publishing the download links or sharing it with others is not allowed (once we detect that this rule is abused, your licensed will be cancelled unconditionally and the download link will become invalid).
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products (excluding the photos) are property of NexusThemes. Our products are provided as is without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
All content, including imagery, published on the NexusThemes.com domain, including site content published on the showcase, is property of NexusThemes and/or its vendors and under copyright. Any replicated site content must be authorized and clearly referenced back to the source. Content from or release through the NexusThemes web site and/or affiliated sites shall not be used or exploited for any commercial and non-private purposes without the prior written consent of NexusThemes.
If for any reason you are not pleased with your first purchase within 30 days of your purchase, you will receive either an overnight replacement or refund. The only questions we’ll ask are ones to help us make sure you’ll be satisfied with your next purchase. We can/will also provide you with a refund if it appears your hosting environment is not compatible with our theme. This way you can find a theme at another theme provider that is a better fit (note that all our themes work in the same way, so if one theme does not work, neither will other themes). Note; abuse of our services or abuse of our support (such as not meeting the fair play rules) could result in us not providing the refund.
NexusThemes offers these themes and designs as is, with no implied meaning that they will function exactly as you wish or with all 3rd party components and plugins. The support we offer is limited to the managed features of the themes. The support does not cover anything else, like for example WordPress installation, customization, administration of WordPress itself nor about hosting (such as making backup or restoring your site, resolve issues with hacked content/sites, migrating sites from one server to another, or for example migrating the site to another domain or folder), or assisting you in making code modifications of the theme nor the framework. All support we offer is based on a best-effort basis; we cannot and will not guarantee that we will be able to solve your problem. We can only investigate issues on your environment if that environment is accessible directly through the internet (we cannot and will not provide support for environments that are only accessible on your localhost or intranet or limited by firewalls or service blockers (including WordFence). In order to provide support, we need access to the WP environment through "admin" access (administrator rights) and FTP access (the latter is not always required, but we could ask for it). If you cannot or will not give us direct access to your site (for example because you don't want to expose access to other sites, if there's other information on the server that you dont want to expose) then we will respect that, but it will mean we wont be able to help you out (so we wont be able to give you instructions on what you could try or do to resolve an issue, simply because its not practical, similar to the fact that a car mechanic will not provide you instructions so you can fix your own car at home if you have an issue with your car engine). Only ask for support with the understanding that you are responsible for your own results. You hold us free of all liability and responsibility for any actions or results or adverse situations created as a direct result of specific referral or advice given by us. Making changes to the code of the theme and/or the framework or any other piece of software we provided to you, will void the support license that we provided to you. We do this to protect both you, us, and other clients from running into unexpected issues. Before asking for support if items are not working, turn off any plugins on your site and see for yourself if that resolves the problem you are experiencing. If not, keep those plugins turned off, and proceed with asking for support (or else we will kindly ask you to turn off any plugins, which will only slow things down). If you are not willing to de-activate the plugins we will not be able to provide support.
Customers should take into considerations the following fair play rules.
We handle all support questions in a best effort way through e-mail. If you need urgent support, or if you want your tickets to be handled in a "hurry", or if you demand phone support, or if you think our support desk is not able to handle your tickets in the time frame you like, or if you have other expectations than what we can apparently offer, we will proceed to cancel your license or ban or block you without further questions asked.
If we consider your way of communicating aggressive, disrespectful, unfair, or in other ways annoying or rude, we will proceed to cancel your license without further questions asked, or prevent you from being able to contact us by banning or blocking you. Examples are shouting, swearing, using capitalized texts, using exclamations marks, expressing your frustrations, frequently asking for updates about the same subject over and over again, or submitting the same problem frequently, and/or by not following up on instructions of our support desk.
Expressing you are about to claim a refund if we don't meet certain conditions (for example react in a certain time frame) is an indication to us that our "best effort support" is apparently not meeting your expectations. In that case we will simply proceed to provide you that refund (assuming it fits our refund policy) and we will proceed to cancel your license so you can find a theme at a provider that better fits your needs.
NexusThemes reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, a product or service (or any part thereof) with or without notice. Prices of all products and services are subject to change.
NexusThemes does not warranty or guarantee the theme nor support in any manner. We cannot guarantee they will function with all 3rd party components, plugins or web browsers. Browser compatibility should be tested with the free theme on the designated server. Please ensure that the browsers you use will work with the theme as we can not guarantee that the Nexus Theme will work with all browser combinations. Only use our products or services if you understand that you are responsible for your own results. You hold us free of all liability and responsibility for any actions or results or adverse situations created as a direct result of specific service, product, referral or advice given by us.
Website Usage Data Collection
The theme's update mechanism will send your license key (when entered), theme name, theme version and your websites URL to our servers on a period basis. This is done so we can verify your license and inform you of updates to the theme, once they are available.