• Terms and Conditions

  • These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully on a periodic basis.

    Entire Agreement

    This Agreement (including each Order), along with our Privacy Policy, is the entire agreement between us for our Services and supersedes all other proposals and agreements, whether electronic, oral or written, between us. We object to and reject any additional or different terms proposed by you, including those contained in your purchase order, acceptance or website. Our obligations are not contingent on the delivery of any future functionality or features of our Services or dependent on any oral or written public comments made by us regarding future functionality or features of the our Services. We might make versions of this Agreement available in languages other than English. If we do, the English version of this Agreement will govern our relationship and the translated version is provided for convenience only and will not be interpreted to modify the English version of this Agreement.

    General Rules of Conduct

    You acknowledge and agree that:

    i. Your use of this Site and the Services , including any content you submit, will comply with this Agreement, any applicable Services Agreement or policy that may apply to your Services and all applicable local, state, national and international laws, rules and regulations.

    ii. You will not collect or harvest (or permit anyone else to collect or harvest) any User Content (as defined below) or any non-public or personally identifiable information about another User or any other person or entity without their express prior written consent.

    iii. You will not use this Site or the Services in a manner (as determined by Nexus Themes in its sole and absolute discretion) that:

    - Is illegal, or promotes or encourages illegal activity;
    - Promotes, encourages or engages in child pornography or the exploitation of children;
    - Promotes, encourages or engages in terrorism, violence against people, animals, or property;
    - Promotes, encourages or engages in any spam or other unsolicited bulk email, or computer or network hacking or cracking;
    - Violates the Ryan Haight Online Pharmacy Consumer Protection Act of 2008 or similar legislation, or promotes, encourages or engages in the sale or distribution of prescription medication without a valid prescription;
    - Violates the Fight Online Sex Trafficking Act of 2017 or similar legislation, or promotes or facilitates prostitution and/or sex trafficking;
    - Violates the General Data Protection Regulation of 2018 or similar legislation.
    - Infringes on the intellectual property rights of another User or any other person or entity;
    - Violates the privacy or publicity rights of another User or any other person or entity, or breaches any duty of confidentiality that you owe to another User or any other person or entity;
    - Interferes with the operation of this Site or the Services found at this Site;
    - Contains or installs any viruses, worms, bugs, Trojan horses or other code, files or programs designed to, or capable of, disrupting, damaging or limiting the functionality of any software or hardware; or
    - Contains false or deceptive language, or unsubstantiated or comparative claims, regarding Nexus Themes or Nexus Themes’s Services.

    iv. You will not copy or distribute in any medium any part of this Site or the Services , except where expressly authorized by Nexus Themes.

    v. You will not modify or alter any part of this Site or the Services found at this Site or any of its related technologies.

    vi. You will not access Nexus Themes Content (as defined below) or User Content through any technology or means other than through this Site itself, or as Nexus Themes may designate.

    vii. You agree to back-up all of your User Content so that you can access and use it when needed. Nexus Themes does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.

    viii. You will not re-sell or provide the Services for a commercial purpose, including any of Nexus Themes’s related technologies, without Nexus Themes's express prior written consent.

    ix. You will not to circumvent, disable or otherwise interfere with the security-related features of this Site or the Services found at this Site (including without limitation those features that prevent or restrict use or copying of any Nexus Themes Content or User Content) or enforce limitations on the use of this Site or the Services found at this Site, the Nexus Themes Content or the User Content therein.

    Monitoring of Content; Account Termination Policy

    Nexus Themes generally does not pre-screen User Content (whether posted to a website hosted by Nexus Themes or posted to this Site). However, Nexus Themes reserves the right (but undertakes no duty) to do so and decide whether any item of User Content is appropriate and/or complies with this Agreement. Nexus Themes may remove any item of User Content (whether posted to a website hosted by Nexus Themes or posted to this Site) and/or terminate a User’s access to this Site or the Services found at this Site for posting or publishing any material in violation of this Agreement, or for otherwise violating this Agreement (as determined by Nexus Themes in its sole and absolute discretion), at any time and without prior notice. Nexus Themes may also terminate a User’s access to this Site or the Services found at this Site if Nexus Themes has reason to believe the User is a repeat offender. If Nexus Themes terminates your access to this Site or the Services found at this Site, Nexus Themes may, in its sole and absolute discretion, remove and destroy any data and files stored by you on its servers.

    Discontinued Services, End of LIfe Policy

    Nexus Themes reserves the right to cease offering or providing any of the Services at any time, for any or no reason, and without prior notice. Although Nexus Themes makes great effort to maximize the lifespan of all its Services, there are times when a Service we offer will be discontinued or reach its End-of-Life ("EOL"). If that is the case, that product or service will no longer be supported by Nexus Themes, in any way, effective on the EOL date.

    Notice and Migration. In the event that any Service we offer has reached or will reach EOL, we will attempt to notify you fourteen or more days in advance of the EOL date. It is your responsibility to take all necessary steps to replace the Service by migrating to a new Service before the EOL date, or by entirely ceasing reliance on said Service before the EOL date. In either case, Nexus Themes will either offer a comparable Service for you to migrate to for the remainder of the term of your purchase, or a prorated refund, to be determined by Nexus Themes in its sole and absolute discretion. Nexus Themes may, with or without notice to you, migrate you to the most up-to-date version of the Service, if available. You agree to take full responsibility for any and all loss or damage arising from any such migration.

    No Liability. Nexus Themes will not be liable to you or any third party for any modification, suspension, or discontinuance of any of the Services we may offer or facilitate access to.

    Payment Due at Time of Order; Non-Refundable

    You agree to pay all amounts due for Services at the time you order them. All amounts are non-refundable unless otherwise noted in the Refund Policy.

    Refunds Issued

    You agree that where refunds are issued to your Payment Method, Nexus Themes's issuance of a refund receipt is only confirmation that Nexus Themes has submitted your refund to the Payment Method charged at the time of the original sale, and that Nexus Themes has no control over when the refund will be applied towards your Payment Method’s available balance. You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer.

    In the event a refund is issued to your Payment Method and the payment provider, payment processor or individual issuing bank associated with your Payment Method imposes any limitations on refunds, including but not limited to, limitations as to the timing of the refund or the number of refunds allowed, then Nexus Themes, in its sole and absolute discretion, reserves the right to issue the refund either (i) in the form of an in-store credit; (ii) via issuance of a Nexus Themes check, which will be sent to the mailing address on file for your Account; or (iii) in some jurisdictions, as a bank transfer, when the payment processor cannot refund back to the Payment Method. Nexus Themes also has the right to offer an in-store credit for customers seeking refunds, even if there are no limitations on refunds imposed by the Payment Method.

    Theme Licensing & Usage

    Our WordPress theme is licensed under the GNU general public license. For more information on this license, please visit their website.

    Image files license

    Some of the images that are part of a specific showcase of a theme are licensed images. On the product pages you can find more information about which license applies to which image.

    Content (text/article) license

    The texts and articles (content) provided through our themes are copyrighted and may only be used in conjunction with our theme and license on your website. Restrictions on using that text or article may apply. For example some texts/articles require attribution. Using the content/article/texts outside the conditions just mentioned is not allowed, unless our our explicit written consent.


    Customers receive a 1 year period of free available updates to purchased items. We will inform customers about these updates through a notification in the site that uses the theme once you enter a valid license key.

    Theme Compatibility

    We're committed to make our products compatible with the latest version of WordPress. The minimal requirement for our themes is the same as WordPress, which is currently PHP 5.2 and MySQL 5.0 (requirements).

    Browser Compatibility

    We test our theme in all of the latest versions of Chrome, Firefox, Safari, Internet Explorer (IE). We do not support IE versions below 9 (there are known compatibility issues with old browsers, for example due to the lack of CSS3 support. This may cause some minor design issues.


    Paid products are made available as soon as you have succesfully made a payment through one of our payment gateways. If you encounter any issue with your payment, then please send us an email at info@nexusthemes.com and will get into contact with you to see what's the most appropriate solution for the issue at hand. In some cases it could be that the delivery of digital products is a manual process (this is true for a limited number of photopacks). For those cases we will send the items as soon as we can (in most cases within 24 hours). In the majority of the cases the delivery is done through an automated process. Access to the downloads of the files that are linked to the purchase/license is limited to a max number of downloads, and by time. In all cases the access to the files will be removed once the license expires. Publishing the download links or sharing it with others is not allowed (once we detect that this rule is abused, your licensed will be cancelled unconditionally and the download link will become invalid).

    Laws and regulations

    The legal relation between the client and Nexus Themes is exclusively governed by Dutch law. If a dispute is submitted to an ordinary court or if a dispute between parties is not suitable to be handled by the Dispute Committee, or results from being handled by the Dispute Committee, the dispute shall at first instance be resolved by the District Court of Amsterdam, unless a different court is prescribed by law, in which case Nexus Themes is authorized to bring the proceeding before the prescribed court.


    You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products (excluding the photos) are property of Nexus Themes. Our products are provided as is without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

    Site Content

    All content, including imagery, published on the Nexus Themes.com domain, including site content published on the showcase, is property of Nexus Themes and/or its vendors and under copyright. Any replicated site content must be authorized and clearly referenced back to the source. Content from or release through the Nexus Themes web site and/or affiliated sites shall not be used or exploited for any commercial and non-private purposes without the prior written consent of Nexus Themes.

    Refund Policy

    If for any reason you are not pleased with your first purchase within 30 days of your purchase, you will receive either an overnight replacement or refund. The only questions we’ll ask are ones to help us make sure you’ll be satisfied with your next purchase. We can/will also provide you with a refund if it appears your hosting environment is not compatible with our theme. This way you can find a theme at another theme provider that is a better fit (note that all our themes work in the same way, so if one theme does not work, neither will other themes). Note; abuse of our services or abuse of our support (such as not meeting the fair play rules) could result in us not providing the refund.


    Nexus Themes offers their Services as is, with no implied meaning that they will function exactly as you wish or with all 3rd party components and plugins. We offer best effort support if you have a valid support license. The support we offer is limited to the managed features of the themes. The support does not cover anything else, like for example WordPress installation, customization, administration of WordPress itself nor about hosting (such as making backup or restoring your site, resolve issues with hacked content/sites, migrating sites from one server to another, or for example migrating the site to another domain or folder), or assisting you in making code modifications of the theme nor the framework. All support we offer is based on a best-effort basis; we cannot and will not guarantee that we will be able to solve your problem. We can only investigate issues on your environment if that environment is accessible directly through the internet (we cannot and will not provide support for environments that are only accessible on your localhost or intranet or limited by firewalls or service blockers (including WordFence). In order to provide support, we need access to the WP environment through "admin" access (administrator rights) and FTP access (the latter is not always required, but we could ask for it). If you cannot or will not give us direct access to your site (for example because you don't want to expose access to other sites, if there's other information on the server that you dont want to expose) then we will respect that, but it will mean we wont be able to help you out (so we wont be able to give you instructions on what you could try or do to resolve an issue, simply because its not practical, similar to the fact that a car mechanic will not provide you instructions so you can fix your own car at home if you have an issue with your car engine). Only ask for support with the understanding that you are responsible for your own results. You hold us free of all liability and responsibility for any actions or results or adverse situations created as a direct result of specific referral or advice given by us. Making changes to the code of the theme and/or the framework or any other piece of software we provided to you, will void the support license that we provided to you. We do this to protect both you, us, and other clients from running into unexpected issues. Before asking for support if items are not working, turn off any plugins on your site and see for yourself if that resolves the problem you are experiencing. If not, keep those plugins turned off, and proceed with asking for support (or else we will kindly ask you to turn off any plugins, which will only slow things down). If you are not willing to de-activate the plugins we will not be able to provide support.

    Fair play

    Customers should take into considerations the following fair play rules.

    - We handle all support questions in a best effort way through e-mail. If you need urgent support, or if you want your tickets to be handled in a "hurry", or if you demand phone support, or if you think our support desk is not able to handle your tickets in the time frame you like, or if you have other expectations than what we can apparently offer, we will proceed to cancel your license or ban or block you without further questions asked.
    - If we consider your way of communicating aggressive, disrespectful, unfair, or in other ways annoying or rude, we will proceed to cancel your license without further questions asked, or prevent you from being able to contact us by banning or blocking you. Examples are shouting, swearing, using capitalized texts, using exclamations marks, expressing your frustrations, reporting spam complaints for non-spam emails we send out, frequently asking for updates about the same subject over and over again, or submitting the same problem frequently, and/or by not following up on instructions of our support desk. Should these conditions be violated then we will proceed to cancel your license or ban or block you without further questions asked.

    - Expressing you are about to claim a refund if we don't meet certain conditions (for example react in a certain time frame) is an indication to us that our "best effort support" is apparently not meeting your expectations. In that case we will simply proceed to provide you that refund (assuming it fits our refund policy) and we will proceed to cancel your license so you can find a theme at a provider that better fits your needs.

    Price Changes

    Nexus Themes reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, a product or service (or any part thereof) with or without notice. Prices of all products and services are subject to change.


    Nexus Themes does not warranty or guarantee the Services nor support in any manner. We cannot guarantee our themes function with all 3rd party components, plugins or web browsers. Browser compatibility should be tested with the free theme on the designated server. Please ensure that the browsers you use will work with the theme as we can not guarantee that the theme will work with all browser combinations. Only use our products or Services if you understand that you are responsible for your own results. You hold us free of all liability and responsibility for any actions or results or adverse situations created as a direct result of specific service, product, referral or advice given by us.

    Website Usage Data Collection

    The theme's update mechanism will send your license key (when entered), theme name, theme version and your websites URL to our servers on a period basis. This is done so we can verify your license and inform you of updates to the theme, once they are available.

    Customer Data

    We will not use, or allow anyone else to use, Customer Data to contact any individual or company except as you direct or otherwise permit. We will use Customer Data only in order to provide our Services to you and only as permitted by applicable law, this Agreement, and our Privacy Policy. We will not use Contact Information for our own marketing purposes.

    Aggregated Customer Data

    We may monitor use of our Services by all of our customers and use the data gathered in an aggregate and anonymous manner, unless stated otherwise in our DPA Exhibit. You agree that we may use and publish such information, provided that such information does not incorporate any Customer Data and/or identify you.

    Data Safeguards

    We will maintain commercially appropriate administrative, physical, and technical safeguards to protect Customer Data.


    To the extent that Nexus Themes processes any Personal Data as part of Customer Data that is subject to the General Data Protection Regulation (the “GDPR”), on Customer’s behalf, in the provision of the services hereunder, the terms of the DPA, which are hereby incorporated by reference, shall apply. You acknowledge in all cases that Nexus Themes acts as the data processor of Customer Data and you are the data controller of Customer Data under applicable data protection regulations in the European Union and European Economic Area. Customer will obtain and maintain any required consents necessary to permit the processing of Customer Data under this Agreement. If you are subject to the GDPR you understand that if you give an integration provider access to your accounts provided by Nexus Themes, you serve as the data controller of such information and the integration provider serves as the data processor for the purposes of those data laws and regulations that apply to you. In no case are such integration providers our sub-processors.


    You will indemnify, defend and hold us harmless, at your expense, against any third-party claim, suit, action, or proceeding (each, an "Action") brought against us (Nexus Themes and associated parties) by a third party not affiliated with us to the extent that such Action is based upon or arises out of (a) unauthorized or illegal use of the Service(s) by you, (b) your noncompliance with or breach of this Agreement, (c) your use of Third-Party Products, or (d) the unauthorized use of the Services by any other person using your User information. We will: notify you in writing within thirty (30) days of our becoming aware of any such claim; give you sole control of the defense or settlement of such a claim; and provide you (at your expense) with any and all information and assistance reasonably requested by you to handle the defense or settlement of the claim. You shall not accept any settlement that (i) imposes an obligation on us; (ii) requires us to make an admission; or (iii) imposes liability not covered by these indemnifications or places restrictions on us without our prior written consent.

    Hosting Restrictions

    We've created our hosting services with a certain intended audience in mind. To ensure our Hosting Services work optimally for this audience we impose the following restrictions:

    - ability to upload and activate WordPress plugins.
    - access to the server on which the WordPress environment resides.
    - exceed 100MB storage.
    - exceed 5.000 monthly traffic.
    - ecommerce functionality.

    We reserve the right to temporarily take the hosting service offline when we deem it necessary for maintenance.

    Mail Setup

    Mail Setup is an optional service Nexus Themes offers with its hosting. The client determines whether or not to make use of this service and if it fits her company and current legislation. If the client chooses to make use of the Mail Setup services he needs to notify Nexus Themes of his intent within 30 days after purchasing the Hosting services. A precondition to be able to make use of the Mail Setup service is that Nexus Themes manages the client's domain.

    The Mail Setup service entails a one-off configuration that ensures all incoming domain-related emails are forwarded to an inbox of the client's choice. The client takes responsibility over creating, managing and configurating the mailbox used as a forwarding address. Nexus Themes makes use of a Fair Use policy related to the Mail Setup service. If Nexus Themes believes the client crosses the boundaries set by the Fair Use policy it will terminate the client's Mail Setup. Consequently the client will have to look for an alternative service. The client is responsible for possible costs, liability and consequences of this termination. The client agrees that no more than 30 mails will be forwarded on a daily basis. Client agrees that Nexus Themes doesn't offer guarantees en is not responsible for forwarding the emails, nor will it be liable for any direct or indirect consequenses of mail forwarding.

    If the client makes use of the Mail Setup service, Nexus Themes will, during the course of the client's hosting, offer an SMTP server from which the client will be able to send emails for a maximum of one domain-related email address. Client needs to notify Nexus Themes of the mail address to be used for mail forwarding. Nexus Themes makes use of a Fair Use Policy related to usage of the SMTP server. If Nexus Themes believes the client crosses the boundaries set by the Fair Use policy it will terminate the client's Mail Setup. Consequently the client will have to look for an alternative service. The client is responsible for possible costs, liability and consequences of this termination. The client agrees that no more than 30 mails will be send on a daily basis. Client will never use the SMTP server for illegal mail practices deemed "spamming". Client agrees that Nexus Themes doesn't offer guarantees en is not responsible for sending the emails, nor will it be liable for any direct or indirect consequenses of sending mails.

    Lack of payment

    If hosting is not paid for after the renewal period expires, we remove the entire website without prior notice. If we've registered the domain of the expired site, we can end the domain registration or put the domain into quarantine without prior notice. To revert the expiration of both site and domain additional costs may apply. The client is responsible for a timely payment of their hosting and domain registration. We cannot be made responsible for costs and / or damage because of a website and / or domain being expired.


    We make available automated backups to the client for the duration of the license. Additional costs may apply to extend the availability of backups beyond the period when the license is valid. We are not responsible for damages resulting from the availability of backups or lack thereof. This is the clients responsibility.

    Domain expiration

    Not paying of hosting may result in the domain being placed into quarantine, or being registered by another person. We cannot be held responsibility for damages resulting from a domain being registered by another person or being placed into quarantine.

    Moving Domain to another registrar

    If a domain is being moved to another registrar away from us, then this automatically voids the contract/license agreement with Nexus Themes. Possible damages resulting from the move of the domain are the responsibility of the client owner of the domain.

    DNS points to domain outside of Nexus Themes

    If we detect that a domain name, which is registered by another domain registrar, no longer points to our service, this voids the contract / license agreement of the product or service for which the domain was being used. Possible damages resulting from the move of the domain are the responsibility of the client owner of the domain.