• Update Theme

  • Theme update questions

    ID Subcategory Question Video
    938

    theme changelog

    I can see changes in Github but there's no update to my theme.

    938

    The changelog automatically updates on a daily basis based upon the work the developers are doing. ​We don't make a new release after each fix; we only make new releases on a periodic basis. Making a new release involves quite some time and effort (testing, packaging, publishing), and therefore we don't deploy for each new feature or patch.

    934

    version number

    If i download an update of the WordPress theme the version number does not show up in the name of the zip file. How to resolve that?

    934

    We have seen this happening on Safari browsers (likely because it automatically extracts). Please watch the video to resolve the issue. Alternatively you can use the Chrome browser which does not have this behaviour.

    933

    version number

    Can you explain the version number of the WordPress theme?

    933

    the version number consists of several parts that have a semantic meaning; major.minor.yymmdd.hhmm For example, if version 3.0.170815.1324 means the following; major is the major version number (3 in this case) minor is the minor version number (0 in this case) yy is the 2 digits of the year of the release (17 in this case represents 2017) mm is the 2 digits of the month of the release (08 in this case represents august) dd is the 2 digits of the day of the release (15 in this case represents 15th) hh is the 2 digits of the hours of the time on the day of the release (13 hours) mm is the 2 digits of the minutes of the time on the day of the release (24 minutes).

    932

    update notification

    I still get update notification after I updated the theme

    932

    Please watch the video by clicking the icon on the right.

    931

    update frequency

    How often do you update a theme?

    931

    Please watch the video by clicking the icon on the right.

    930

    update frequency

    When will the next version of the theme be release (release management)?

    930

    Updates (fixes and improvements) are made on a nearly daily basis. Initially these modifications are published as “Edge” versions on our hosting environment. These are optionally accessible and usable for our clients who let us do the hosting of their websites. On a less frequent basis the edge versions are repackaged and released to the public for people who host their websites elsewhere.

    We make new releases of the themes based upon the following trigger events:

    When a cricital issue is patched
    When we think the time is right (we prefer not create new releases on a daily basis if thats not needed, but also prefer to not wait too long. A general rule of thumb would be to have an update every so many months.'

    Depending on the case it could be we decide to create a hot fix (patch) for specific clients who bump into issues; in that case we thus bypass the regular release schedule, and put the "edge" version on a site if we deem this practical.

    929

    update error

    When I try to delete the older theme versions I get the following message: "Deletion failed: The requested theme does not exist.", even though its there.

    929

    When we package our themes we include the version number in the folder name of each theme. This is practical as it allows multiple theme versions to co-exist next to one another. Of course only one can be active at a specific moment in time, but if you do an update of the theme then in worst cases you can always revert to an earlier version simply be re-activating the previous version).

    Because of the above, in the past therefore each folder name contained dots (.)'s. But as we found out later WordPress refuses to delete themes if the folder name of that theme contains one or more dots (that doesn't make much sense, but as we found out thats the way WordPress works). Once we found out, we changed the packaging process; all folder names still have the version identification included, but this time all dots(.)'s are replaced with underscores (_)'s. So for each new theme release this problem will no longer occur.

    So how to delete the old ones? For the older ones, the only way to delete those outside of WordPress. So for example you can use a file management tool like FTP, or a File Manager based upon a web interface, or through a console terminal (if you have direct access to the server). Each theme is a seperate folder in the "themes" folder of the "wp-content" folder of WordPress itself. If you don't know how to access the themes of your server, or where those ones are stored exactly, then contact your hosting provider; they should be able to point you to the right place, and provide you with the login information on how to access the folders of the themes.

    Note; each release has a version number that conforms to a naming convention;

    928

    update costs

    Are updates to the WordPress themes free?

    928

    You will receive free updates to the theme as long as the license is valid (1 year from the moment of purchase). After that period you can optionally renew the license to extend the period (you do this by simply make a new purchase of the theme).

    927

    update content

    How can I see what is being updated to a WordPress theme when it indicates an update is available?

    927

    Please watch the video by clicking the icon on the right.

    926

    theme version

    How do i know which WordPress theme I installed is latest?

    926

    The version number consists of several elements seperated by a dot ("."). The last two elements are the indicator of the date and the time. So for example if the version would be 3.0.150729.2239, then "150729" represent 2015 july 29, and the 2239 element represents the time (22:39 UTC).

    925

    theme changelog

    Can a theme update negatively impact our current website?

    925

    Yes. A theme is not singularily responsible for your website but needs to work in conjuction with other components. Hosting, plugins, WordPress and custom code. A new version of our theme could be incompatible with the aforementioned other components so the site in its entirety could function incorrectly.

    What we've seen through the years, is that In general site owners do not take good care of their websites. Meaning that a lot of the time, WordPress, plugins, the theme, or any combination of these are out-of-date. Sometimes for years. The longer you run out-of-date software the higher the risks of things breaking when you update them.

    If you've chosen to be the caretaker of your website's environment (hosting, WordPress and the theme), you are responsible for the health of this ecosystem. And you are responsible to take proper precautions to ensure it's functioning correctly. We can be hold accountable for the proper functioning of the theme. However we're most certainly not responsible for your website in it's entirety.

    Professional caretakers have a solid backup regime in place. Because it's not only about preventing problems, but being in control of having the right strategy in place to do something about it when they occor nonetheless.

    If you want to be alleviated of the responsibility of hosting, WordPress and the theme, you can decide to purchase a "theme and hosting" package of any of our products.

    924

    quality control

    What quality control procedures/policies do you have in place when making a new version release of the WordPress theme?

    924

    You can be rest assured that we do our best to release flawless theme versions. Its truly in no-one's interest to release a theme version that has flaws in it. Releasing a theme with a flaw is not helping our clients, its not good for the trust in our products nor is it good for our brand. However, at the same time we want everyone (you, other clients, and ourselves) to be aware and prepared that mistakes can happen in a release. This is not just true for our themes, but for any theme provider. Its simply not possible to truly test every scenario that comes with a change. Our industry is highly competitive, and this means its important to find a balance between quality of a release, frequency (speed) and price. We think we do a pretty good job; let me explain what procedures and ways of working we have in place;

    We have a procedure in place to reduce the risk of these problems in our way of working; that is that we first deploy and test the new versions on a staging environment on our servers. We test how the websites we host ourselves behave, and then once we label them as ok, we push the new version to production and that becomes a release. All the code modifications are tracked through a publicly accessible versioning system, which you can find here; https://github.com/nexusthemes/nexusframework/commits/master.

    Also we have a backup plan (plan "B") in place that can help if it appears a release has an issue. This is that each new theme release that we provide is installed as a seperate theme in the WordPress website. This means the old theme versions remains available to you in the site once you install and activate a new one. By default WordPress does not offer this, and as far as we know we are the only theme provider that offers this feature to clients. So in the worst case you find out there's a problem in a new release, then switching back to the previous version of the theme is as simple as re-activating an older version.

    Next to the things we have in place to help in reducing the risks of a problem, and possible impact, we have tips for clients that want more control of the new releases (as we can some clients want more control themselves when it comes to using new version, if we say the theme release is ok). For those clients that want more control of the quality, we allow anyone with a valid update and support license to use the theme's license on any number of development or staging environments of their website. This means you can install, update an test the new theme versions on one or more websites prior to doing the update on the production environment. So without paying anything in addition, you can test if a new theme version will work properly on your environment. Should you want to lower the chances of the problems you experienced, perhaps this could be a good solution for you too. Of course also in that case its not possible to guarantee that things will never go wrong, but you would be more in control, and you would reduce any risks and be able to lower the impact. Let me finish of to advise to always make a proper backup of the site; both on a daily basis as well as before doing any high impact changes like updating plugins, themes and the WP installation itself.

    Also we have a policy in place in case a critical flaw is found; when clients report a bug that has a serious impact, we prioritize the investigation. The next step is we make a judgement whether its possible to create a hotfix / patch, and we try to make a new release as soon as possible. Luckily our release management is automated for the biggest parts, meaning all our themes can get a new release in a short time frame, if required and needed, once a fix is available.

    Another way on how we lower the risk of problems with a release is that all our themes are functionally identical to one another. Each theme we provide only differs from another one in the way the theme is configured. This means the chance off identifying a bug in an early stage is increased, as a bug that is found in one theme, will exist in all themes. And another benefit is that if we fix a bug in one theme, it means we fix it in all themes at the same time.

    Another way we lower the risk of an issue with the theme is leveraging our community; as all themes use one and the same framework (they literally share the same code), it means the more people use our themes, the more likely issues will be found quicker, and the quickler they are found, the easier we can resolve them.

    923

    automatic update

    Do you have an automatic updater for your WordPress themes?

    923

    The notifications of updates is automaticaly, but the installation of the updates are manual.

    373

    theme deletion

    Is it safe to delete old WordPress theme versions or do we have to keep each version?

    373

    Please watch the video by clicking the icon on the right.

    248

    theme download

    Do I have to download the theme zip file to my computer first, or can it be down loaded somehow directly to my account on the webhost?

    248

    We do not provide support on this kind of theme updates questions.

    247

    update error

    The icons are missing after I updated my WordPress theme.

    247

    We do not provide support on this kind of theme updates questions.

    246

    installation

    How do I install the update of the WordPress theme?

    246

    We do not provide support on this kind of theme updates questions.

    245

    theme error

    My WordPress child theme no longer works after update.

    245

    We do not provide support on this kind of theme updates questions.

    244

    iPad

    How do I update the WordPress theme using an iPad?

    244

    We do not provide support on this kind of theme updates questions.

    243

    update error

    How do I fix the white screen after doing a WordPress theme update?

    243

    We do not provide support on this kind of theme updates questions.

    242

    update error

    I updated the WordPress theme, and now it says "stylesheet is missing"

    242

    We do not provide support on this kind of theme updates questions.

    241

    site modification

    Can, or will WordPress theme updates override anything I have created/amended?

    241

    We do not provide support on this kind of theme updates questions.

    240

    update error

    I did an update of the WordPress theme, but some items now no longer point to the right places.

    240

    We do not provide support on this kind of theme updates questions.

    239

    update error

    I tried to install the WordPress theme update, but I get "Could not copy file"

    239

    We do not provide support on this kind of theme updates questions.

    238

    update error

    The update of my WordPress theme messed up the content and/or layout of my site. I need to revert it back to a week ago or more.

    238

    We do not provide support on this kind of theme updates questions.

    237

    Is it safe to update the WordPress theme?

    237

    This is outside the scope of our support, please contact your hosting provider.

    236

    FTP

    How do I update the WordPress theme using an FTP client?

    236

    This is outside the scope of our support, please contact your hosting provider.