• Plugins

  • In general we do not provide support on any plugin issues and / or plugin-related questions. If you need help setting up and configuring a certain plugin, our suggestion would be to always contact the supplier of the plugin. They may provide support for your specific needs, either paid or unpaid. They will most definitely know more about their own product than we do. Just as we would be the go-to source for questions related to specific Nexus themes functionality. Of course there's always the option to hire a web designer, where the "out of scope" argument won't count, since they get paid by the hour not per product.

    We don't give support on plugin compatibility questions.

    Please ask the plugin developer for support.

    We never provide support on code customizations.

    This functionality is part of the standard WordPress CMS functionality and is outside the scope of support

    This question comes in many variations. All having the characteristic that the theme "suddenly" stopped working. Almost without fail this sudden change in behavior has to do with hosting, WordPress, plugins, or custom code. To find out if that's your case please do the following:

    Are you running the latest version of our theme? If not please update the theme. If your theme is over a year old, please purchase a new version of your theme, because the update functionality will no longer be available. And you're also not eligible for support.

    Have you performed a site migration? If so please contact your hosting provider for help.

    Have you updated WordPress? Know the latest version of our theme are fully compatible with the latest version of WordPress. Please make sure you run the latest version of our theme. If not, either download it or purchase a new version if you're download link expired.

    Do you run plugins or have you installed new plugins? Deactivate all plugins and see if that solves your issue. If so, one of them is the culprit. Install each plugin one at a time, and refresh your site each time to see when your site breaks again.

    Have you used custom code, HTML, CSS, Javascript, or JQuery. If so, remove it to see if your site works as normal again.

    If all of the above fails an option is to migrate the site to our server, which is perfectly tuned to accommodate our own products. This step also necessitates a domain transfer and a purchase of the theme's respective "theme and hosting" package. If there's any more days left in your license we will compensate this by adding the amount to the "theme and hosting" renewal date (meaning you'll pay the renewal fee later).

    We don't give support on plugin compatibility questions.

    Please ask the plugin developer for support.

    Please ask the plugin developer for support.

    Please ask the plugin developer for support.

    We don't give support on plugin compatibility questions.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't provide plugin recommendations.

    We don't give support on plugin compatibility questions.

    We don't give support on plugin compatibility questions.

    Thanks, we were already aware of these guidlines, and implementing them is part of our wishlist. Note that we receive feature requests frequently so we cannot and will not guarantee that those recommendations will be implemented in the short term, nor will we be able to say if, or when a particular item will be implemented.

    Please ask the plugin developer for support.

    Please ask the plugin developer for support.

    We don't provide users with the ability to upload plugins. We upload and activate plugins for our clients. The reason we do this is that we want tight control over the type of plugins installed on our server for security reasons. You'll only need one rotten apple to get unwanted access to your server.

    We've discussed people's plugin requests vs. security. But in general our clientele are low-budget short-term people who rather save money than to invest in security with, let's say, a dedicated VPS. And we can't sell the pricetag that comes with that. When we go in on other servers for support and see sites running 15 to 20 plugins, half of them out of date, we often wonder how those hosting providers deal with the risks associated with that. We don't have the answer yet. In any case, we rather err on the safe side of things.