• Mail, Email, E-mail

  • Mail-related frequently asked questions

  • The following questions concern functions exclusively available for clients having chosen to host their website with Nexus.

    We use mail forwarding. To be able to forward an email you need to configure extra DNS records. These are registered at the domain level. If we don't have access to the domain (it's not transferred to us) we cannot add this DNS entry and thus cannot setup the requested email forward service.

    We use mail forwarding. This means we need a non-domain related email address to forward the mail to.

    If the domain is registered through us then you can request a new email address for your domain by applying the following steps;
    1) Go to the WordPress admin area (the WordPress backend)
    2) Go to the "Email" sub menu of the "Nexus Hosting" admin menu
    3) Follow-up on the instructions you see on this page

    To setup mail for the domain go through the following steps:
    Step 1; Go to the portal at https://my.nexusthemes.com/
    Step 2; Select the order that is connected to your domain
    Step 3; Click on "Mail setup and follow the instructions from there"

    If you have more advanced email needs (for example to integrate with Outlook, or to have multiple email boxes, or mail groups) then we advise to use one of the services of the following vendors:
    * Gsuite (from google); https://gsuite.google.com/
    * Office 365 from microsoft; https://www.microsoft.com/ ​​​
    * One; https://www.one.com/en/email
    * Rackspace hosted email; https://www.rackspace.com/email-hosting/webmail

    We do not offer more than one email address within our "theme and hosting" package. If you want more domain-related email addresses set up, you'll need to do so at a separate email provider.

    Yes, however to be able to configure extra records we need to have registered your domain. If for some reason we have not registered the domain but you still need to configure MX records for your email setup, you need to contact the company where you've registered the domain for support.

    The email setup we provide does not support this.