• Mail

  • Mail-related frequently asked questions

  • The following questions concern functions exclusively available for clients having chosen to host their website with Nexus.

    We use mail forwarding. To be able to forward an email you need to configure extra DNS records. These are registered at the domain level. If we don't have access to the domain (it's not transferred to us) we cannot add this DNS entry and thus cannot setup the requested email forward service.

    We use mail forwarding. This means we need a non-domain related email address to forward the mail to.

    If the domain is registered through us then you can request a new email address for your domain by applying the following steps;
    1) Go to the WordPress admin area (the WordPress backend)
    2) Go to the "Email" sub menu of the "Nexus Hosting" admin menu
    3) Follow-up on the instructions you see on this page

    ​To setup your mail we need to know the domain name you wish to use for your website.

    ​ ​If you already registered your domain, we need to transfer that domain. This is necessary for us to perform mail forwarding.

    ​ After the domain is transferred we need to know:

    ​ ​1. The domain-related email address you'd like to use
    ​2. A Gmail email address to use as a mail forward (you're going to send and receive emails through the domain-related email address using this email address).

    ​ Afterwards we're going to:

    ​ ​a. configure the email for your domain using the Gmail account you've provided us
    ​b. send you 2 simple instructions so you'll be able to send domain related emails from your Gmail account.

    ​ ​After you performed the instructions the email setup is finished.

    We do not offer more than one email address within our "theme and hosting" package. If you want more domain-related email addresses set up, you'll need to do so at a separate email provider.

    Yes, however to be able to configure extra records we need to have registered your domain. If for some reason we have not registered the domain but you still need to configure MX records for your email setup, you need to contact the company where you've registered the domain for support.

    The email setup we provide does not support this.