• Hosting

  • In general we do not provide support on any hosting issues and / or hosting-related questions. Please consult your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    It could be that you already have a domain registered through another domain registrar (for example a company like GoDaddy, Hostgator, NameCheap, or any of the other domain registrars out there). The domain registrar is the company that you pay yearly to keep the domain registered on your behalf.

    The website for your domain can only be hosted on our server if the domain registrar points the so called "DNS records" for the website to our server. Here's the procedure on how to make that happen:

    Step 1 - Instruct your domain registrar to update the DNS records:

    Reach out to the supportdesk of your existing domain registrar.

    Instruct them to configure the DNS entries for both the non-www and www hostname (example.org and www.example.org, where example.org is replaced by your domainname). They should setup the domain records in such a way that the website records point to the server with IP address 52.21.12.12 (which is our server).

    Also instruct them to ensure that no "AAAA" DNS records exist for your domain in the DNS records they manage for you.

    Step 2 - Notify us:

    Once your domain registrar confirms they have updated the DNS records on the DNS server then notify us. Simply send an e-mail to support@nexusthemes.com and instruct us to update the hostname of your studio (provide us with the hostname you want to use, www.example.org in this example).

    It could be that you already have a domain registered through another domain registrar (for example a company like GoDaddy, Hostgator, NameCheap, or any of the other domain registrars out there). The domain registrar is the company that you pay yearly to keep the domain registered on your behalf.

    The website for your domain can only be hosted on our server if the domain registrar points the so called "DNS records" for the website to our server. Here's the procedure on how to make that happen:

    Step 1 - Instruct your domain registrar to update the DNS records:

    Reach out to the supportdesk of your existing domain registrar.

    Instruct them to configure the DNS entries for both the non-www and www hostname (example.org and www.example.org, where example.org is replaced by your domainname). They should setup the domain records in such a way that the website records point to the server with IP address 52.16.121.148 (which is our server).

    Also instruct them to ensure that no ""AAAA"" DNS records exist for your domain in the DNS records they manage for you.

    Step 2 - Notify us:

    Once your domain registrar confirms they have updated the DNS records on the DNS server then notify us. Simply send an e-mail to support@nexusthemes.com and instruct us to update the hostname of your studio (provide us with the hostname you want to use, www.example.org in this example).

    It could be that you already have a domain registered through another domain registrar (for example a company like GoDaddy, Hostgator, NameCheap, or any of the other domain registrars out there). The domain registrar is the company that you pay yearly to keep the domain registered on your behalf.

    The website for your domain can only be hosted on our server if the domain registrar points the so called "DNS records" for the website to our server. Here's the procedure on how to make that happen:

    Step 1 - Instruct your domain registrar to update the DNS records:

    Reach out to the supportdesk of your existing domain registrar.

    Instruct them to configure the DNS entries for both the non-www and www hostname (example.org and www.example.org, where example.org is replaced by your domainname). They should setup the domain records in such a way that the website records point to the server with IP address 52.64.97.173 (which is our server).

    Also instruct them to ensure that no "AAAA" DNS records exist for your domain in the DNS records they manage for you.

    Step 2 - Notify us:

    Once your domain registrar confirms they have updated the DNS records on the DNS server then notify us. Simply send an e-mail to support@nexusthemes.com and instruct us to update the hostname of your studio (provide us with the hostname you want to use, www.example.org in this example).

    We register domains for you, if the domain has one of the following domain extensions:

    ​ .COM domains (for example yourname.COM)
    ​.NET domains (yourname.NET)
    ​.ORG domains (yourname.ORG)
    ​.CO.UK domains (yourname.CO.UK)
    ​.NL domains (jouwnaam.NL)
    ​.BE domains (jouwnaam.BE)​

    ​ If you like to use another domain extension for your site please use the live chat.

    You can check if a domainname is still available by checking it on a site like for example https://www.namecheap.com/.

    We register domains for you, if the domain has one of the following domain extensions;

    ​ .COM domains (for example yourname.COM)
    ​.NET domains (yourname.NET)
    ​.ORG domains (yourname.ORG)
    ​.CO.UK domains (yourname.CO.UK)
    ​.NL domains (jouwnaam.NL)
    ​.BE domains (jouwnaam.BE)​

    ​ If you like to use another domain extension for your site please use the live chat.

    We register domains for you, if the domain has one of the following domain extensions;

    ​ .COM domains (for example yourname.COM)
    ​.NET domains (yourname.NET)
    ​.ORG domains (yourname.ORG)
    ​.CO.UK domains (yourname.CO.UK)
    ​.NL domains (jouwnaam.NL)
    ​.BE domains (jouwnaam.BE)​

    ​ If you like to use another domain extension for your site please use the live chat.

    First login to your website, and then turn on the editor. If you see a green icon at the top of the action bar (to the right side of the big arrow pointing downwards) then it means the transfer finished.

    Whether or not it's possible to speed up the domain transfer is dependant on the hosting provider and/or domain registrar you currently use. Some domain registrars/hosting providers send out e-mails to notify you of them having received a request to transfer the domain. Please check out the video for the details on how to speed things up in those cases.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    In most cases the webhosting environment should be available several minutes after we receive the payment confirmation. Once the provisioning is finished you will receive an e-mail from us with the login information.

    Our latest themes are compatible with hosting providers adhering to best practices for WordPress server configurations.

    No, it's an annual payment.

    Yes, it's an annual payment

    No, we offer annual subscriptions.

    Yes

    Yes

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    Yes

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    The latest version of our themes is fully compatible with PHP 7.X. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime.

    The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask your hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime.

    The theme version you're using is incompatible with the hosting provider's PHP server configuration. The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask you hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime.

    This is outside the scope of our support, please contact your hosting provider.

    No

    This is outside the scope of our support, please contact your hosting provider.

    Yes

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.