• Hosting

  • ID Subcategory Question Video
    174

    backup

    How do I make a backup of your theme?

    174

    This is outside the scope of our support, please contact your hosting provider.

    175

    backup

    How do I revert my website to an earlier state/configuration?

    175

    This is outside the scope of our support, please contact your hosting provider.

    176

    backup

    I can't make anymore changes to the theme.

    176

    This is outside the scope of our support, please contact your hosting provider.

    177

    DNS configuration

    How do I configure the DNS server of an external domain registrar to point to the hosting of Nexus on the US region?

    177

    It could be that you already have a domain registered through another domain registrar (for example a company like GoDaddy, Hostgator, NameCheap, or any of the other domain registrars out there). The domain registrar is the company that you pay yearly to keep the domain registered on your behalf. The website for your domain can only be hosted on our server if the domain registrar points the so called "DNS records" for the website to our server. This page explains the procedure on how to make that happen: Step 1 - Instruct your domain registrar to update the DNS records: Reach out to the supportdesk of your existing domain registrar. Instruct them to configure the DNS entries for both the non-www and www hostname (example.org and www.example.org, where example.org is replaced by your domainname). They should setup the domain records in such a way that the website records point to the server with IP address 52.21.12.12 (which is our server). Also instruct them to ensure that no "AAAA" DNS records exist for your domain in the DNS records they manage for you. If your domain registrar tells you you have to do this yourself then ask them for the exact instructions on how to do this on their environment and (obviously) follow up on their instructions. If you get stuck, then again reach out to their support desk if you need help. Should you prefer us to configure the DNS records on the servers of your domain registrar, then we can do this for you for just 30 USD ex. Should you be interested in this, then send an email to support@nexusthemes.com and include your domain name, and the login information of your domain registrar and we will follow-up from there. Step 2 - Notify us: Once your domain registrar confirms they have updated the DNS records on the DNS server then notify us. Simply send an e-mail to support@nexusthemes.com and instruct us to update the hostname of your studio (provide us with the hostname you want to use, www.example.org in this example).

    178

    DNS configuration

    How do I configure the DNS server to point to the hosting of the European region?

    178

    For the EU server; add the following 2 records (replace example.org with your domain); A record:.example.org value: 52.16.121.148 A record: *.example.org value: 52.16.121.148 NOTE: ensure you do NOT have any AAAA (ipv6) records configured in the DNS records The recommended value for the TTL to use for these records is 3600 (any other value would be ok too, although in general the lower the value, the better). The TTL value defined the number of seconds a web site visitor's computer is allowed to cache the lookup entry. So 3600 stands for 1 hour. Should the studio ever switch to a different IP, till means in the worst case this will take 1 hour to be processed.

    179

    DNS configuration

    How do I configure the DNS server to point to the hosting of the Asian Pacific region?

    179

    For the Asian Pacific server; add the following 2 records (replace example.org with your domain); A record: studio.example.org value: 52.64.97.173 A record: *.studio.example.org value: 52.64.97.173 NOTE: ensure you do NOT have any AAAA (ipv6) records configured in the DNS records Once you have updated the DNS records on the DNS server, send an e-mail to support@nexusthemes.com and instruct us to update the hostname of your studio (provide us with the hostname you want to use, studio.example.org in this example). The recommended value for the TTL to use for these records is 3600 (any other value would be ok too, although in general the lower the value, the better). The TTL value defined the number of seconds a web site visitor's computer is allowed to cache the lookup entry. So 3600 stands for 1 hour. Should the studio ever switch to a different IP, till means in the worst case this will take 1 hour to be processed.

    180

    domain

    How do I connect the website to a brand new domain with the hosting service?

    180

    We register domains for you, if the domain has one of the following domain extensions; ​ .COM domains (for example yourname.COM) ​.NET domains (yourname.NET) ​.ORG domains (yourname.ORG) ​.CO.UK domains (yourname.CO.UK) ​.NL domains (jouwnaam.NL) ​.BE domains (jouwnaam.BE)​ ​ If you like to use another domain extension for your site please use the live chat.

    181

    domain

    How do I know if the domain I want is available for my WordPress website?

    181

    You can check if a domainname is still available by checking it on a site like for example https://www.namecheap.com/.

    182

    domain extensions

    Which domain extensions do you support when registering new domains or transferring existing ones with your hosting service?

    182

    We register domains for you, if the domain has one of the following domain extensions; ​ .COM domains (for example yourname.COM) ​.NET domains (yourname.NET) ​.ORG domains (yourname.ORG) ​.CO.UK domains (yourname.CO.UK) ​.NL domains (jouwnaam.NL) ​.BE domains (jouwnaam.BE)​ ​ If you like to use another domain extension for your site please use the live chat.

    183

    domain registrar

    Can you become the domain registrar and do hosting for my existing WordPress website?

    183

    Yes, if the domain has one of the following domain extensions; ​ .COM domains (for example yourname.COM) ​.NET domains (yourname.NET) ​.ORG domains (yourname.ORG) ​.CO.UK domains (yourname.CO.UK) ​.NL domains (jouwnaam.NL) ​.BE domains (jouwnaam.BE)​ ​ If you have another domain extension for your site please use the live chat.

    184

    domain transfer

    How do I check if the domain transfer from my old hosting provider and domain transfer to Nexus hosting is finished?

    184

    First login to your website, and then turn on the editor. If you see a green icon at the top of the action bar (to the right side of the big arrow pointing downwards) then it means the transfer finished.

    185

    domain transfer

    How do I speed up a domain transfer?

    185

    Whether or not it's possible to speed up the domain transfer is dependant on the hosting provider and/or domain registrar you currently use. Some domain registrars/hosting providers send out e-mails to notify you of them having received a request to transfer the domain. Please check out the video for the details on how to speed things up in those cases.

    186

    ftp

    How do I install the photopack using FTP?

    186

    This is outside the scope of our support, please contact your hosting provider.

    187

    ftp

    How do I move my website to another folder using FTP?

    187

    This is outside the scope of our support, please contact your hosting provider.

    188

    ftp

    Can the theme be installed in a subfolder?

    188

    This is outside the scope of our support, please contact your hosting provider.

    189

    hosting access

    How long does it take to access the WordPress theme hosting environment after purchase?

    189

    In most cases the webhosting environment should be available several minutes after we receive the payment confirmation. Once the provisioning is finished you will receive an e-mail from us with the login information.

    190

    hosting compatibility

    Are your themes compatible with [fill in hosting provider here]?

    190

    Our latest themes are compatible with hosting providers adhering to best practices for WordPress server configurations.

    191

    hosting fee

    Is the hosting a monthly fee?

    191

    No, it's an annual payment.

    192

    hosting fee

    Is the hosting fee recurring?

    192

    Yes, it's an annual payment

    193

    hosting package

    Do you offer packages for longer periods, like 3 or 5 year packages?

    193

    No, we offer annual subscriptions.

    194

    hosting provider

    If I purchase a WordPress theme can I choose who hosts it?

    194

    Yes

    195

    local server

    Could I purchase the theme and set it up locally on my server.

    195

    Yes

    196

    login

    I'm trying to login but I forgot my username/password.

    196

    This is outside the scope of our support, please contact your hosting provider.

    197

    mail

    Barracuda spamfilter prevents the email to be processed.

    197

    This is outside the scope of our support, please contact your hosting provider.

    198

    migration

    After I migrated my WordPress website some widgets don't render properly.

    198

    This is outside the scope of our support, please contact your hosting provider.

    199

    migration

    After I migrated my WordPress website I get the following error: "Too many redirects".

    199

    This is outside the scope of our support, please contact your hosting provider.

    200

    migration

    How do you perform an export and import of a WordPress website to another domain?

    200

    This is outside the scope of our support, please contact your hosting provider.

    201

    permalinks

    In my WordPress website I am getting an error that I don't have permission.

    201

    This is outside the scope of our support, please contact your hosting provider.

    202

    server configuration

    How do I change my php.ini file regarding "sendmail_path"?

    202

    This is outside the scope of our support, please contact your hosting provider.

    203

    server configuration

    I get this error: "Parse error: syntax error, unexpected T_FUNCTION in ... "

    203

    This is outside the scope of our support, please contact your hosting provider.

    204

    server configuration

    The icons in my WordPress website are showing up as oriental characters on mobile.

    204

    This is outside the scope of our support, please contact your hosting provider.

    205

    server configuration

    Uploading an image does not work.

    205

    This is outside the scope of our support, please contact your hosting provider.

    206

    server configuration

    Bulk uploading images does not work.

    206

    This is outside the scope of our support, please contact your hosting provider.

    207

    server configuration

    I get the following error: "Client denied by server configuration".

    207

    This is outside the scope of our support, please contact your hosting provider.

    208

    server configuration

    I get the following error: "The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature".

    208

    This is outside the scope of our support, please contact your hosting provider.

    209

    server configuration

    I get the following error: "Fatal error: Allowed memory size of XYZ bytes exhausted".

    209

    This is outside the scope of our support, please contact your hosting provider.

    210

    server configuration

    I get the following error: "Cookie, ERROR: Cookies are blocked due to unexpected output"

    210

    This is outside the scope of our support, please contact your hosting provider.

    211

    server configuration

    I get the following error: "403 Forbidden".

    211

    This is outside the scope of our support, please contact your hosting provider.

    212

    server configuration

    I get the following error: "503 Service Temporarily Unavailable".

    212

    This is outside the scope of our support, please contact your hosting provider.

    213

    server configuration

    I get the following error: "The uploaded file exceeds the upload_max_filesize directive in php.ini".

    213

    This is outside the scope of our support, please contact your hosting provider.

    214

    server configuration

    I get the following error when I try to reach my WordPress website: "This could be because the page is unavailable or blocked by robots.txt.".

    214

    This is outside the scope of our support, please contact your hosting provider.

    215

    server configuration

    My hosting provider is going to upgrade to PHP 7.1. and your theme is not compatible.

    215

    The latest version of our themes are fully compatible with PHP 7.1. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme.

    216

    server configuration

    My hosting provider has upgraded to PHP 7.1. and your theme is not compatible.

    216

    The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask you hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support. If you feel you're in way over your head, you can host with us and be rid of your hosting problem instantly.

    217

    server configuration

    I get the following error: "Fatal error: Uncaught ArgumentCountError: Too few arguments to function".

    217

    The theme version you're using is incompatible with the hosting provider's PHP server configuration. The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask you hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support. If you feel you're in way over your head, you can host with us and be rid of your hosting problem instantly.

    218

    ssl

    I See a "Not Secure" error in my browser for my WordPress website.

    218

    This is outside the scope of our support, please contact your hosting provider.

    219

    staging

    Can I set up the theme and then get host it somewhere else?

    219

    No

    220

    subdomain

    How do I create a subdomain for my WordPress website?

    220

    This is outside the scope of our support, please contact your hosting provider.

    221

    subdomain

    Is it possible to use one your WordPress themese in a subdomain?

    221

    Yes

    222

    theme activation

    How do I add the theme to WordPress?

    222

    This is outside the scope of our support, please contact your hosting provider.

    223

    theme activation

    When I upload the theme it takes too long to activate and subsequently fails.

    223

    This is outside the scope of our support, please contact your hosting provider.

    224

    theme activation

    When I upload the theme I get the following error: "Installation failed: Could not create directory", can you help?

    224

    This is outside the scope of our support, please contact your hosting provider.

    225

    theme activation

    When I upload the theme I get the following error: "function zip_open not found".

    225

    This is outside the scope of our support, please contact your hosting provider.

    226

    theme activation

    When I upload the theme I get the following error: "Destination folder already exists".

    226

    This is outside the scope of our support, please contact your hosting provider.

    227

    theme activation

    When I upload the theme I get the following error: "Missing a temporary folder".

    227

    This is outside the scope of our support, please contact your hosting provider.

    228

    theme activation

    When I upload the theme I get the following error: "The theme has no tags. Add a Tags: line to your style.css file and upload the theme again.".

    228

    This is outside the scope of our support, please contact your hosting provider.

    229

    theme activation

    When I upload the theme I get the following error: "Index.php (Theme / Nexus framework / Not Indexed)".

    229

    This is outside the scope of our support, please contact your hosting provider.

    230

    theme activation

    When I upload the theme I get the following error : "error 500".

    230

    This is outside the scope of our support, please contact your hosting provider.

    231

    theme activation

    When I upload the theme I get the following error: "Sorry, unable to locate the framework path".

    231

    This is outside the scope of our support, please contact your hosting provider.

    232

    theme activation

    When I upload the theme I get the following error: "nexus theme raw".

    232

    This is outside the scope of our support, please contact your hosting provider.

    233

    theme activation

    When I upload the theme I get the following error: "Failed to import filename - Invalid posttype".

    233

    This is outside the scope of our support, please contact your hosting provider.

    234

    theme activation

    When I try to activate the theme I get the following error: "Error transferring data. Please try again later."

    234

    This is outside the scope of our support, please contact your hosting provider.

    235

    theme activation

    How do I install the WordPress theme using an FTP client?

    235

    This is outside the scope of our support, please contact your hosting provider.

    249

    update wordpress

    Is it safe to update WordPress?

    249

    This is outside the scope of our support, please contact your hosting provider.