• Hosting

  • In general we do not provide support on any hosting issues and / or hosting-related questions. Please consult your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    In the past we've experimented with what would happen if we would allow clients to register the domain elsewhere. We found out that putting the control of the DNS records outside our company is a great risk in the website not functioning properly sooner or later. In multiple occassions we found out the DNS records were misconfigured causing the website to not function properly. This resulted in support tickets from angry clients, often blaming us. to prevent things from going wrong we therefore updated our policy. Hosting is now only offered is the domain is registered through us. We believe requiring the domains to be registered and controlled by us might be a short term pain for some, but a long term pleasure for all parties involved.

    In the past we've experimented with what would happen if we would allow clients to register the domain elsewhere. We found out that putting the control of the DNS records outside our company is a great risk in the website not functioning properly sooner or later. In multiple occassions we found out the DNS records were misconfigured causing the website to not function properly. This resulted in support tickets from angry clients, often blaming us. to prevent things from going wrong we therefore updated our policy. Hosting is now only offered is the domain is registered through us. We believe requiring the domains to be registered and controlled by us might be a short term pain for some, but a long term pleasure for all parties involved.

    In the past we've experimented with what would happen if we would allow clients to register the domain elsewhere. We found out that putting the control of the DNS records outside our company is a great risk in the website not functioning properly sooner or later. In multiple occassions we found out the DNS records were misconfigured causing the website to not function properly. This resulted in support tickets from angry clients, often blaming us. to prevent things from going wrong we therefore updated our policy. Hosting is now only offered is the domain is registered through us. We believe requiring the domains to be registered and controlled by us might be a short term pain for some, but a long term pleasure for all parties involved.

    You can check if a domainname is still available by checking it on a site like for example https://www.namecheap.com/.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    Our latest themes are compatible with hosting providers adhering to best practices for WordPress server configurations.

    Yes

    Yes

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    Yes

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    The latest version of our themes is fully compatible with PHP 7.X. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime.

    The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask your hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime.

    The theme version you're using is incompatible with the hosting provider's PHP server configuration. The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask you hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime.

    This is outside the scope of our support, please contact your hosting provider.

    No

    This is outside the scope of our support, please contact your hosting provider.

    Yes

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

    This is outside the scope of our support, please contact your hosting provider.

  • The following questions concern functions exclusively available for clients having chosen to host their website with Nexus.

    We register domains for you, if the domain has one of the following domain extensions:

    ​ .COM domains (for example yourname.COM)
    ​.NET domains (yourname.NET)
    ​.ORG domains (yourname.ORG)
    ​.CO.UK domains (yourname.CO.UK)
    ​.NL domains (jouwnaam.NL)
    ​.BE domains (jouwnaam.BE)​

    ​ If you like to use another domain extension for your site please use the live chat.

    We register domains for you, if the domain has one of the following domain extensions;

    ​ .COM domains (for example yourname.COM)
    ​.NET domains (yourname.NET)
    ​.ORG domains (yourname.ORG)
    ​.CO.UK domains (yourname.CO.UK)
    ​.NL domains (jouwnaam.NL)
    ​.BE domains (jouwnaam.BE)​

    ​ If you like to use another domain extension for your site please use the live chat.

    We register domains for you, if the domain has one of the following domain extensions;

    ​ .COM domains (for example yourname.COM)
    ​.NET domains (yourname.NET)
    ​.ORG domains (yourname.ORG)
    ​.CO.UK domains (yourname.CO.UK)
    ​.NL domains (jouwnaam.NL)
    ​.BE domains (jouwnaam.BE)​

    ​ If you like to use another domain extension for your site please use the live chat.

    First login to your website, and then turn on the editor. If you see a green icon at the top of the action bar (to the right side of the big arrow pointing downwards) then it means the transfer finished.

    Whether or not it's possible to speed up the domain transfer is dependant on the hosting provider and/or domain registrar you currently use. Some domain registrars/hosting providers send out e-mails to notify you of them having received a request to transfer the domain. Please check out the video for the details on how to speed things up in those cases.

    In most cases the webhosting environment should be available several minutes after we receive the payment confirmation. Once the provisioning is finished you will receive an e-mail from us with the login information.

    No, it's an annual payment.

    Yes, it's an annual payment

    No, we offer annual subscriptions.

    All of our business processes are geared towards annual renewals. Currently we do not get this question enough to implement multi-year renewals.