• Checkout

  • Checkout-related questions

    ID Subcategory Question Video
    950

    payment method

    Can I use another payment method than PayPal?

    950

    PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute.

    922

    theme download

    I'd like to download the theme again.

    922

    The download link is located in your invoice. It's valid for 1 year after purchase. If your download link expired you can obtain a new link by repurchasing the theme (which will let you receive an new invoice and fresh download link).

    918

    discount

    Do you offer coupons?

    918

    No

    858

    Can I see some samples / sample of theme being used?

    858

    Due to customer confidentiality we cannot share website addresses.

    720

    demo content

    Does this WordPress theme come with the demo content?

    720

    Please watch the video by clicking the icon on the right.

    87

    VAT

    The order stays VAT inclusive even if i add my VAT number.. This order should be VAT exc.

    87

    The VAT number is checked and validated by external system, which we can't control. If the system cannot verify the VAT number it means you will be charged for VAT (for EU countries).

    86

    VAT

    When I try to purchase a WordPress theme, my VAT number isn't recognized?

    86

    The VAT number is checked and validated by external system, which we can't control. If the system cannot verify the VAT number it means you will be charged for VAT (for EU countries).

    85

    VAT

    Do I have to pay VAT even though I'm ordering from my country?

    85

    If you order from a country outside the EU the purchases then your purchase will be exempt from VAT (per the rules of the tax authorities that apply). So for example if you order from the US or Canada, it will be exempt from VAT. Note that the VAT still could show up in the ecommerce pages if you haven't set or specified the country in the checkout step. So in that case please proceed to the checkout page, and after you select your country you will notice that the VAT amount will update accordingly.

    If you order from a country inside the EU but outside NL then the purchases could have a 0% VAT (VAT Reverse Charge / BTW VERLEGD"), or 21%. Which of the two options applies is based upon the regulations of the tax authorities (this depends on the country you select, and its also dependent upon the EU VAT number of your company, and whether that number can, or cannot, be validated by the system).

    If you order from NL the purchase will always have 21% VAT (according to the rules defined by the tax authorities).

    So summarized; the cart and checkout page will show the prices based upon the country you select. If the country is not yet selected, it will pick a default, and that one assumes the VAT will apply). The moment you pick the actual country in the checkout page, the actual (final) VAT will be updated according to the rules of the tax authorities. Simply enter the information that are requested, and the system will apply the correct VAT rules.

    84

    VAT

    Why is there 21% VAT?

    84

    ​If, and if so how much, VAT applies on the order is based upon a set of rules that is derived/determined by the ecommerce system. Its based on the country you live in and (in some cases) dependent upon the VAT number you add (and whether the EU VAT validation service is able to verify that number is correct, which is something we don't control).

    83

    VAT

    I've entered a valid VAT number for the UK but your system tells me it is invalid

    83

    The VAT number is checked and verified against a service from the EU. Our e-commerce system is implemented in such a way that it will always follow the response from that service (as we have to). If the input is not accepted as a valid VAT number, I would advise you to leave the VAT number blank. The system will then use the fallback scenario, which is to apply 21% VAT.

    82

    VAT

    The system says I entered an invalid EU VAT number, even though it is valid.

    82

    Try to put a space in between the letters and the digits. ​If it still doesn't validate then unfortunately regulations force us to verify the EU VAT number you entered in a service of the EU. If that service is not able to approve the VAT number you entered, then the tax authorities instruct us to charge the VAT.

    81

    theme exclusivity

    Are you WordPress themes available anywhere else but your website?

    81

    No

    80

    theme download

    Where is the download link for the theme i have just bought?

    80

    We automatically sent out your invoice as soon as the payment is received and confirmed by the payment provider. The download link is located in your invoice.

    If you haven't received the mail, most likely the payment was not yet confirmed. In some cases when you pay with e-cheque, it could take several days before the payment is confirmed.

    Alternatively the e-mail ended up in your spam box, or perhaps you entered an incorrect e-mail address, or perhaps your mail provider bounced the e-mail for some other reason.

    79

    theme download

    My download link is not working anymore. How do I obtain the theme?

    79

    The download link is valid as long as the theme license is valid; which is for one year after purchase. If your download link expired, you want the theme but you "lost" the theme, you'll need to repurchase it.

    78

    theme download

    Once I make the purchase do you send me a zip file with the WordPress theme?

    78

    Yes

    77

    theme download

    How long does it take to access the WordPress theme after purchase?

    77

    A link to the download of the WordPress theme file is emailed to you by our automated ecommerce system after we receive the payment confirmation. In most cases the theme should be in your email box in minutes (if you haven't received it, check your spam folder of your mail box.

    76

    theme content

    Does a purchase include the theme and front-end editor?

    76

    Yes

    75

    theme content

    Are extra plugins needed with the theme to make it look like the demo?

    75

    The only optional plugin that we provide is the photopack.

    74

    refund

    If I don't like the theme I purchased can I try another theme for 30 days please?

    74

    Ask for a refund and it will be given to you within the limitation of the refund policy.

    73

    purchase

    How do I purchase several in one transaction?

    73

    Adding another theme to the cart will erase any previously added items in the cart. This is to prevent fraudulent behavior with bulk purchases and refunds.

    72

    PayPal

    I get the following error from PayPal "The card you entered cannot be used for this payment. Please enter a different credit or debit card number.".

    72

    ​Unfortunately we are unable to advise on this issue as this will be a problem with PayPal, please raise a support ticket with PayPal who will be able to advise further.

    71

    PayPal

    Paypal isn't accepting my card debit card mastercard

    71

    ​Unfortunately we are unable to advise on this issue as this will be a problem with PayPal, please raise a support ticket with PayPal who will be able to advise further.

    70

    payment method

    How do I pay for the WordPress themes and or other services you offer?

    70

    We accept PayPal and Creditcard (also handled through PayPal, this works without having a PayPal account).

    69

    payment method

    Do you support direct credit card payment option?

    69

    No

    68

    payment method

    Can I pay another way if the checkout isn't working?

    68

    No

    67

    payment method

    I can't select a payment method.

    67

    The most likely explanation is that you have a virus scanner installed. If you temporarily disable your virus scanner the order will likely go through.

    66

    invoice

    Do I get a legal European invoice?

    66

    Yes, each paid order will include a legal invoice, where the VAT is taken into consideration according to the VAT rules.

    65

    invoice

    I made a mistake on the invoice. Could you update the invoice with the correct information?

    65

    Its not possible for us to change an existing invoice once its created. Our backoffice doesn't allow modifications. The only way we can help you out, would be to ask for a refund (voiding the existing license / order), and purchase the theme again. This is only possible within the limitations of the refund (within 30 days of your initial purchase).

    64

    invoice

    Can you sent me the invoice?

    64

    The invoice can be downloaded by using this link that we send automatically in the first e-mail.

    63

    iDeal

    I want to pay with iDeal (Dutch payment provider), but I don't see the option.

    63

    We offer iDeal on our Dutch website: nl.nexusthemes.com

    62

    hosting

    How do I buy the hosting?

    62

    Each product page for a theme shows the option to buy "theme & hosting".

    61

    discount

    Do you offer theme bundles?

    61

    No

    60

    discount

    Do you offer discounts?

    60

    No

    59

    currency

    How much is the WordPress theme in Australian Dollars?

    59

    The exchange rate change per day and even hour or minute. Google for "75 usd in aud".

    58

    currency

    Are the WordPress themes priced in US or CAD Dollars?

    58

    USD

    57

    currency

    Can I pay in USD?

    57

    Yes

    56

    checkout error

    Can I pay another way if checkout isn't working?

    56

    No

    55

    checkout error

    The checkout is not working.

    55

    The most likely explanation is that you have a virus scanner installed. If you temporarily disable your virus scanner the order will likely go through.