• Support

  • These are the most frequently asked questions

    ID Subcategory Question Video
    666

    error

    Your theme suddenly stopped working correctly.

    666

    This question comes in many variations. All having the characteristic that the theme "suddenly" stopped working. Almost without fail this sudden change in behavior has to do with hosting, WordPress, plugins, or custom code. To find out if that's your case please do the following:

    Have you performed a site migration? If so please contact your hosting provider for help.

    Have you updated WordPress? Know the latest version of our theme are fully compatible with the latest version of WordPress. Please make sure you run the latest version of our theme. If not, either download it or purchase a new version if you're download link expired.

    Do you run plugins or have you installed new plugins? Deactivate all plugins and see if that solves your issue. If so, one of them is the culprit. Install each plugin one at a time, and refresh your site each time to see when your site breaks again.

    Have you used custom code, HTML, CSS, Javascript, or JQuery. If so, remove it to see if your site works as normal again.

    727

    WordPress compatibility

    Are your themes compatible with the latest WordPress version

    727

    Yes

    79

    theme download

    My download link is not working anymore. How do I obtain the theme?

    79

    The download link is valid as long as the theme license is valid; which is for one year after purchase. If your download link expired, you want the theme but you "lost" the theme, you'll need to repurchase it.

    80

    theme download

    Where is the download link for the theme i have just bought?

    80

    We automatically sent out your invoice as soon as the payment is received and confirmed by the payment provider. The download link is located in your invoice.

    If you haven't received the mail, most likely the payment was not yet confirmed. In some cases when you pay with e-cheque, it could take several days before the payment is confirmed.

    Alternatively the e-mail ended up in your spam box, or perhaps you entered an incorrect e-mail address, or perhaps your mail provider bounced the e-mail for some other reason.

    215

    server configuration

    My hosting provider is going to upgrade to PHP 7.1. and your theme is not compatible.

    215

    The latest version of our themes are fully compatible with PHP 7.1. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme.

    216

    server configuration

    My hosting provider has upgraded to PHP 7.1. and your theme is not compatible.

    216

    The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask you hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support. If you feel you're in way over your head, you can host with us and be rid of your hosting problem instantly.

    217

    server configuration

    I get the following error: "Fatal error: Uncaught ArgumentCountError: Too few arguments to function".

    217

    The theme version you're using is incompatible with the hosting provider's PHP server configuration. The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask you hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support. If you feel you're in way over your head, you can host with us and be rid of your hosting problem instantly.

  • Support Form

    Use this form if you have a question related to one of our themes. And you were unable to find the answer in one of our support sections from the sidebar.

     

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