• FAQ

  • These are the most frequently asked questions

    This question comes in many variations. All having the characteristic that the theme "suddenly" stopped working. Almost without fail this sudden change in behavior has to do with hosting, WordPress, plugins, or custom code. To find out if that's your case please do the following:

    Are you running the latest version of our theme? If not please update the theme. If your theme is over a year old, please purchase a new version of your theme, because the update functionality will no longer be available. And you're also not eligible for support.

    Have you performed a site migration? If so please contact your hosting provider for help.

    Have you updated WordPress? Know the latest version of our theme are fully compatible with the latest version of WordPress. Please make sure you run the latest version of our theme. If not, either download it or purchase a new version if you're download link expired.

    Do you run plugins or have you installed new plugins? Deactivate all plugins and see if that solves your issue. If so, one of them is the culprit. Install each plugin one at a time, and refresh your site each time to see when your site breaks again.

    Have you used custom code, HTML, CSS, Javascript, or JQuery. If so, remove it to see if your site works as normal again.

    If all of the above fails an option is to migrate the site to our server, which is perfectly tuned to accommodate our own products. This step also necessitates a domain transfer and a purchase of the theme's respective "theme and hosting" package. If there's any more days left in your license we will compensate this by adding the amount to the "theme and hosting" renewal date (meaning you'll pay the renewal fee later). |

    Yes |

    The download link is valid as long as the theme license is valid; which is for one year after purchase. If your download link expired, you want the theme but you "lost" the theme, you'll need to repurchase it. |

    You can download the latest version of your theme through the following steps:

    Step 1) Go to https://my.nexusthemes.com
    Step 2) Login with the email address you entered in the ORDER when you purchased your theme (dont use the email address you use to login at the payment provider, unless its the same)
    Step 3) Click on the details of the license for which you want to download the theme

    If you don't have an account yet you can create one by clicking Don't have an account yet?. You'll be asked to fill out your purchase email. This will result in a an email with a confirmation link. Afterwards you'll be able to login to your fresh account.

    If you try to login and see the message: "Invalid email address; you can only use an email address that purchased at least one product in the past", it means you're using a different email address from the one that made the purchase. One that hasn't any orders associated to it and is unknown in our order system. |

    If you're theme license has not expired you have the option to download your theme by logging into the your account at https://my.nexusthemes.com/ and click the download link for that theme. If the download link is no longer available, renewing your theme license will make the download link appear again. |

    The latest version of our themes is fully compatible with PHP 7.X. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime. |

    The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to renew your theme license to get access to the latest version of the theme.

    Each client has a personal account which serves as an overview of all the orders you made with a particular purchase email. Simply visit the Create Account page to activate it. You can obtain the latest version of the theme by clicking on the correct order id. Doing this will lead you to the Order Detail page where you will find the download link to your theme.

    Since your hosting provider already upgraded, it means your site is offline. That means you will not be able to access the WordPress backend. You'll need to disable the theme by renaming the theme folder via FTP. Since we do not have access to your web server you either have to do this yourself or ask your current hosting provider for help. |

    The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to renew your theme license to get access to the latest version of the theme.

    Each client has a personal account which serves as an overview of all the orders you made with a particular purchase email. Simply visit the Create Account page to activate it. You can obtain the latest version of the theme by clicking on the correct order id. Doing this will lead you to the Order Detail page where you will find the download link to your theme. |

  • Support Form

    Use this form if you have a question related to one of our themes. And you were unable to find the answer in one of our support sections from the sidebar.

     

    Send