• Support

  • These are the most frequently asked questions

    This question comes in many variations. All having the characteristic that the theme "suddenly" stopped working. Almost without fail this sudden change in behavior has to do with hosting, WordPress, plugins, or custom code. To find out if that's your case please do the following:

    Are you running the latest version of our theme? If not please update the theme. If your theme is over a year old, please purchase a new version of your theme, because the update functionality will no longer be available. And you're also not eligible for support.

    Have you performed a site migration? If so please contact your hosting provider for help.

    Have you updated WordPress? Know the latest version of our theme are fully compatible with the latest version of WordPress. Please make sure you run the latest version of our theme. If not, either download it or purchase a new version if you're download link expired.

    Do you run plugins or have you installed new plugins? Deactivate all plugins and see if that solves your issue. If so, one of them is the culprit. Install each plugin one at a time, and refresh your site each time to see when your site breaks again.

    Have you used custom code, HTML, CSS, Javascript, or JQuery. If so, remove it to see if your site works as normal again.

    If all of the above fails an option is to migrate the site to our server, which is perfectly tuned to accommodate our own products. This step also necessitates a domain transfer and a purchase of the theme's respective "theme and hosting" package. If there's any more days left in your license we will compensate this by adding the amount to the "theme and hosting" renewal date (meaning you'll pay the renewal fee later). |

    Yes |

    The download link is valid as long as the theme license is valid; which is for one year after purchase. If your download link expired, you want the theme but you "lost" the theme, you'll need to repurchase it. |

    We automatically sent out your invoice as soon as the payment is received and confirmed by the payment provider. The download link is located in your invoice.

    If you haven't received the mail, most likely the payment was not yet confirmed. In some cases when you pay with e-cheque, it could take several days before the payment is confirmed.

    Alternatively the e-mail ended up in your spam box, or perhaps you entered an incorrect e-mail address, or perhaps your mail provider bounced the e-mail for some other reason. |

    The download link is located in your invoice. It's valid for 1 year after purchase. If your download link expired you can obtain a new link by repurchasing the theme (which will let you receive an new invoice and fresh download link). |

    The latest version of our themes is fully compatible with PHP 7.X. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime. |

    The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask your hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime. |

    The theme version you're using is incompatible with the hosting provider's PHP server configuration. The latest version of our themes are fully compatible with the latest version of PHP. If you've made your theme purchases within a year you're eligible for theme updates. If not, you'll need to repurchase the theme. Please ask you hosting provider with assistance installing the latest version of the theme, since it's outside of scope of our support.

    If you're in need of a new theme license it's $ 65, our Theme & Hosting package is $ 77. The Theme & Hosting package includes a free domain registration, SSL certificate, mail setup, and backup regime. |

  • Support Form

    Use this form if you have a question related to one of our themes. And you were unable to find the answer in one of our support sections from the sidebar.

     

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